The enquiry at 21:40, the follow up nobody made, the offer that took two days to write. Vera takes the work around the sale, so your advisors spend their day with people who are ready to buy.
Nine enquiries came in after you closed. Six are answered, three need you.
First reply in 40 seconds
Four moments, four leaks
Almost nobody loses a sale on the walk around the car. They lose it in the hours between an enquiry and an answer, between a test drive and a call back, between a promise and a delivery date. Vera works those hours.
Portal leads, forms and messenger arrive in the evening and at the weekend. Buyers write to four dealers at once and the first real answer usually wins the appointment.
Vera replies in a minute with the answer to what was actually asked, checks the car is still available, asks the two questions your advisor would ask and proposes a slot from the real calendar.
Your advisors skip:The Monday backlog
Half of the no shows are not lost interest, they are a slot agreed in a message thread that nobody put in a calendar.
Vera holds the car and the plate, confirms by SMS the day before, moves the slot when the customer asks, and tells the advisor who is coming, in what, and what they looked at online.
Your advisors skip:The no show morning
Price, discount policy, financing example, trade in and a delivery date that has to come from the importer. Four systems and usually a day or two.
Vera drafts the offer with the group discount rules applied, a financing example, a draft trade in valuation with comparable listings and the first realistic delivery week. Your advisor edits and sends.
Your advisors skip:The two day wait
Everyone knows the second and the fifth day matter. They are also the days when three new walk ins arrive and the follow up quietly stops happening.
Vera keeps the list, drafts the message with what was actually discussed, flags who went quiet and who bought elsewhere, and hands your advisor a call list instead of a CRM view.
Your advisors skip:The guilt list
Every way a buyer reaches you
You pay for each of these channels separately and each one behaves differently when the floor is busy. Vera covers four of them. The fifth stays human on purpose.
Answered when the counter is full
Availability, opening hours, a booking. The call is picked up, the outcome is written to the customer card.
Answered when the counter is full
Otomoto, Mobile.de and the rest, answered in the portal thread with the car confirmed and a slot proposed.
Answered when the counter is full
Qualified, matched to stock, logged in the CRM with the source, so the marketing spend is traceable.
Where the conversation actually happens
The same thread the buyer started, with history, so nobody asks them to repeat the registration number.
This one stays yours
Vera does not meet people at the door. She makes sure the advisor is not on the phone when someone walks through it.
The same lead, two dealerships
Nothing in this timeline is unusual. One enquiry on a Friday evening, sent to two dealers at once. The only difference between the two rows is how long the buyer waits for a real answer.
Comparison of the same automotive enquiry handled with Vera and without Vera
Portal lead on the blue Kodiaq, sent to four dealers. It reaches both showrooms in the same second. Everything below is what each one did with it.
Fri 21:41
Availability confirmed, two questions asked, Saturday offered
Sat 11:00
Car held, advisor briefed on what they looked at online.
Mon 09:15
Trade in valued, financing example, delivery week 39.
Thu
Signed, and the first service reminder is already set.
Mon 09:20
Advisor opens fourteen messages from the weekend.
Wed
Two of the four dealers have already run a test drive.
Next week
Or bought elsewhere, and nobody finds out why.
The phone is still the showroom door
Buyers still call before they visit, and they call while your advisors are with someone else. Our own speech models are trained on the vocabulary those calls are made of: model names, trims, engine codes, colours and the way people say them at speed.
Moonlight ASR is ours, not licensed. We tune it to your brands, your trim names and the accents you sell in.
A buyer ready to talk numbers, a fleet enquiry, anyone asking for a human. The advisor picks up with the context already on screen.
Missed calls are answered, the reason goes on the customer card, and the promise is in the record, not in somebody's memory.
Your CRM stays your CRM. Vera reads from it and writes back to it, in the same fields your advisors use, with the same permissions they have.
Straight answers
Five questions come up in every rollout. Here they are, answered the way we answer them on the call.
No. Vera answers first and hands the conversation over the moment it is worth a person. The lead stays assigned to the advisor whose turn it is, by your own rules, and the deal is closed by a human as it is today.
Vera prepares the offer using the current prices and dealership discount rules available in the connected systems. An advisor reviews and sends it. If a request falls outside those rules, Vera hands it over instead of inventing a price or approving an exception.
Consent rules and permitted contact channels are defined during the rollout. Vera respects the permissions of the connected systems, and her actions remain logged. Data can be processed in VoiceLab’s EU infrastructure, with an on-premises deployment available where required.
No. Vera only confirms a date available in the connected stock, importer or logistics system. If the date is missing or uncertain, she says so and hands the case to an advisor instead of making a promise.
We start with one showroom, connect the channels and systems it already uses, and test the handover rules with the team before rolling out further. The exact timeline depends on the scope and integrations, and is agreed before the project starts.
