FAQ
How teams put AI to work on their calls, tickets and meetings. Plus everything your security team will ask about before you sign.
Most popular questions
Does Vera act on her own, or does she ask first?
Vera asks before anything that leaves your company or changes a record. Sending an email, updating a CRM entry or closing a ticket needs one click from you. Reading, searching, summarising and drafting she does on her own. You set that line per team, and every action she takes is logged together with the person who approved it.
What can Vera do on day one?
From day one Vera reads, searches, summarises and drafts across the tools your team already runs - answering in the window you already have open, with nothing extra to install. Every Conversational Intelligence team gets the same assistant, doing the same work.
Which models power Vera, and is our data used to train them?
Vera runs on VoiceLab's own stack - proprietary speech recognition, language understanding and AI built in-house. Sensitive data is processed on VoiceLab servers in the EU without sending your conversations to third-party AI models. Cloud and on-premises deployment keep full control over your data.
Do we need Conversational Intelligence to use Vera?
Yes. Vera is part of VoiceLab Conversational Intelligence, not a plug-in you add later. Every CI team gets the same assistant, doing the same work, from day one.
Where does our data live?
Your data is hosted on servers located within the European Union. Dedicated instances restrict access exclusively to your organisation, and the setup is fully GDPR compliant. For regulated sectors, on-premises deployment is also available.